Patient satisfaction thesis

My Account
Say This, Not That: Patient Experience Video

In this context, the systemization of nursing care SNC is an instrument capable of guiding the nursing professionals in the technical and scientifically conscious and competent execution of care. Some phrases showed a concentration of answers at higher levels, leading to high median scores, but with comprehensive interquartile intervals.

"Hospital Menu Assessment of Nutrient Composition and Patient Satisfact" by Susan Greig

This interval indicates the variability of the answers and, consequently, of the patients' opinion who, despite being part of the same context, have their own quality concepts, based on their culture, values and experiences. Also regarding the patient satisfaction results, two phrases in the educational domain stood out negatively median 2 in comparison with the others. The first affirms that the patient would like the nursing team professionals to provide more information about the test results.

The second affirms that the nursing team professionals always provide complete and sufficient explanations for why the tests were requested.

Dissertation/Thesis Abstract

This shortage in the nursing teams' educative role demonstrates that these professionals do not attend to one of the patient rights In providing patient education activities, nursing enhances the patients' participation in their own care, a practice that is frequently discussed and encouraged nowadays The patient's satisfaction with the educational information by itself represents a nursing care quality indicator The identification of a weak to moderate correlation between nursing care quality and patient satisfaction arouses questions about the existence of the gratitude bias , a feeling some patients may experience when they get care, leaving possible problems to the background As a result of health service access difficulties, patients may consider it highly satisfactory.

The users may still need to recognize the use of health services as a right and, as such, independently of how they assess the service, they will continue receiving care. The patients need to put themselves in a critical and participatory situation towards the institution and not as if they were receiving a favor All of the factors cited above may be based on the fact that the hospital users belong to a low socioeconomic and education level, ignoring basic principles of health service quality that need to be complied with and, therefore, expect less from the service and do not know what to require.

In the analysis between the assessment of nursing care quality and satisfaction, the emotional needs were correlated with all of the satisfaction domains. The relation between the nursing professional and the patient is essential to achieve positive results and satisfaction with care and represents an antecedent to feel safe The assessment of nursing care quality and patient satisfaction permitted the identification of strengths and weaknesses in the study area, providing support for the reorganization of care, management and teaching activities.

Concerning the quality of the care provided by the nursing team according to the patient's perspective, it could be concluded that the nursing care delivered at the institution is deficient and that the patients are highly satisfied with the nursing care they receive in all the domains assessed. Nevertheless, a weak to moderate correlation was identified between the nursing care quality and the patients' satisfaction.

The study limitations include the use of an instrument elaborated in different health system and client contexts, which may have influenced the results found. As for the ISP, developed in the United States of America, with nursing team categories and tasks that differ from the Brazilian, its structure needed modification, replacing the term "The nurse" by "the nursing team professionals".

In addition, it is highlighted that this study was developed at a single hospital.

Therefore, further research is needed to confirm the results regarding the weak correlation between nursing care quality and patient satisfaction. The study indicated that high-quality nursing services demand interventions based on scientific studies, for the purpose of care management, using the following: the establishment of indicators that permit outcome assessment; the commitment and involvement of all stakeholders in the continuous improvement process; investment in personnel development and team work; socialization of information; encouragement of innovation and creativity and, in addition, compliance with the expectations of workers and patients.

World Health Organization.


World Alliance for Patient Safety. Summary of the evidence on patient safety: implications for research. Geneva: World Health Organization; Ann Intern Med. Investing in hospitals of the future. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. The world health report Health systems: improving performance. Geneve: WHO; Dorigan G, Guirardello EB. Acta Paul Enferm. JAMA Surg. A psychometric analysis of the patient satisfaction with nursing care quality questionnaire.

J Nurs Care Qual.

Older patients’ satisfaction with home health care services in Al-Baha Region, Saudi Arabia

World Health Organization [Internet]. Geneva Patients for patient safety.

Texto Contexto Enferm. Horta WA. Processo de enfermagem. Carter JH. Standards of nursing care: a guide for evaluation. Nova York: Springer Pub; A patient satisfaction instrument: precision by replication. Nurs Res. Pesquisas com seres humanos. Rio de Janeiro: Guanabara Koogan; Towards an International Classification for Patient Safety: key concepts and terms.

Int J Qual Health Care. Estud Psicol. Washington [acesso 30 mar ]. ANA Indicator History. Hospital care: assessment of users' satisfaction during hospital stay. Mollon D. Feeling safe during an inpatient hospitalization: a concept analysis. J Adv Nurs. Doi: This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License which permits unrestricted non-commercial use, distribution, and reproduction in any medium provided the original work is properly cited.

Services on Demand Journal. Original Articles Quality of nursing care and satisfaction of patients attended at a teaching hospital 1. RESULTS: among the nursing care assessed, only two were considered safe - hygiene and physical comfort; nutrition and hydration - while the remainder were classified as poor. They also highlight the importance of creating TGNB-inclusive healthcare settings in fostering patient satisfaction.


Researchers, medical professionals, and others working towards health equity, should consider the implications of these findings when developing solutions to improve healthcare access and patient satisfaction. Theses and Dissertations Comprehensive. Social Work Commons.

Services on Demand

Advanced Search. Privacy Copyright. Skip to main content. Scholars Commons Laurier. Author Stevie Forbes-Roberts Follow. Hallman Faculty of Social Work.

patient satisfaction thesis Patient satisfaction thesis
patient satisfaction thesis Patient satisfaction thesis
patient satisfaction thesis Patient satisfaction thesis
patient satisfaction thesis Patient satisfaction thesis
patient satisfaction thesis Patient satisfaction thesis
patient satisfaction thesis Patient satisfaction thesis

Related patient satisfaction thesis

Copyright 2019 - All Right Reserved